Erika Ferrozzo, MHA

Erika Ferrozzo joined Idaho Urologic Institute and Surgery Center of Idaho in May of 2021. In her time at IUI/SCI, Erika has worked with the team on substantial revenue recovery projects tripling annual revenues, improving care line processes, and has implemented lean process improvements that have resulted in significantly improved patient and provider satisfaction. Erika has more than 15 years of administrative leadership experience encompassing 13 specialties, and a combined impact reaching more than 500 staff and providers. Erika has proven to be a results-focused and highly engaged leader skilled at leading change initiatives with a verifiable record in delivering measurable improvements in operational and clinical performance. Erika has an exceptional ability to implement change management strategies, achieving operational objectives and establishing effective teams. Erika has a proven track record leading primary care, surgical specialties, ambulatory surgery centers, and specialty divisions with exceptional provider workplace satisfaction, patient satisfaction, and employee engagement.

In a 2020 Great Place to Work Survey, Erika was ranked as a top performing manager in the health system. This was Erika’s fourth year in the top 4 highest performing managers. In 2019, Erika was awarded the Scripps Administrative Employee of the Year award for outstanding character, for exceptional ability to collaborate well with multiple divisions and dyad partners, and for never passing-the-buck. In 2020, Erika’s physician team ranked in the 99th percentile for workplace satisfaction, attributing much of their workplace satisfaction to streamlined care lines and the elimination of many non-value-added workflows. In addition, patient satisfaction Press Ganey surveys were consistently above the 99th percentile year over year, with 98.1% of patients recommending the practice.

Erika has utilized and implemented multiple lean initiatives that resulted in millions of saved or recovered funds. Some of the major projects she has lead include her team exceeding the requirements for the hypertension bundle that resulted in a $2M recovery, the restructuring of A/R for plastic surgery cosmetic & medically necessary split cases resulting in the recovery of $1M, implementing a Medicare Advantage Chronic Condition process that supported a net gain of revenue by nearly $2M in 2021, implementation of a supply utilization process and introduction of PAR levels resulting in 70% reduction of wasted supplies in 90 days or $300k saved, created standard work for controlled medication storage and logs resulting in $110k/year saved, and created a data management macro via excel to track a 5,000 patient clinical trial resulting in a multi-million dollar drug study approval.

Erika earned a Master’s in Public Health, Healthcare Administration from National University and received the Presidents Chair Award for Academic Excellence, a Bachelor of Science in Kinesiology with an emphasis in Sports Medicine from San Diego State University and is a member of the Gamma Phi Beta honors society for academic excellence, service, and character. In addition, Erika is a certified Lean Six Sigma Black Belt, a certified HBI Revenue Cycle Leader, a certified HBI Patient Access Specialist, is in process of completing the Project Management Professional Certification, is in the process of sitting for the CMPE exams and is in the process of satisfying the American College of Healthcare Executives requirements to become a fellow.

Erika is an active member in the Kuna Boys & Girls Club, is a board member for Idaho MGMA, and is the membership board chair for Idaho ACHE.

Erika is originally from San Diego, California and now lives in Kuna, Idaho with her husband, and their three children. Erika enjoys live music, hiking, sporting events, and supporting her kids while they grow and learn new activities.

PRICING DISCLAIMER:

IF YOU ARE SCHEDULED FOR SURGERY AT THE SURGERY CENTER OF IDAHO (SCI) AND WE ARE FILING INSURANCE CLAIMS FOR YOU, THE PRICES LISTED ON THIS WEBSITE MAY NOT APPLY. Each insurance company and governmental payor (e.g., Medicare or Medicaid) has different negotiated fee schedules. Therefore, depending upon your insurance carrier, the costs to you may vary. The pricing made available is intended to provide you with an estimate of your expected out-of-pocket SCI facility fee costs: A) if you have a High Deductible Health Care Plan (where you are responsible for paying for the procedure up front), B) if you have co-insurance that is a percent of the allowable charges, or C) if you are paying cash for the procedure.

It is our goal for you to be able to estimate your out-of-pocket SCI facility fee costs in the event you have a procedure performed at SCI. Each procedure performed at SCI may include multiple fees, including the SCI facility fee, the surgeon's professional fee, anesthesia and pathology fees, hardware, implants and devices. The pricing provided by this website is for the FACILITY FEE at SCI alone and assumes that it is an uncomplicated procedure (some of the listed procedures DO include the cost of the implant or device). The following are NOT INCLUDED IN THE FACILITY FEE: anesthesia, pathology, and surgical professional fees, implants (unless annotated on the following lists), hardware or devices. Anesthesia, pathology (if needed), and surgical professional fees will be billed separately.

Any hardware or implants necessary for the completion of the procedure (for example: cochlear implants, implantable penile prosthesis, neurostimulator, etc.) will be billed in addition to the Facility Fee (unless included). We will do our best to provide you with an estimate of these costs based upon your surgeon's plan for you. Implants will be provided to you at cost, with no mark-up.

Because the human body is different for everyone, additional procedures may be performed in the same case in order to meet your specific care needs. This pricing does not include any complications that may be common with the procedure(s). In addition, expenses or fees resulting from complications subsequent to the completion of the surgery and discharge from the facility are not included. In the event that this occurs, your total costs may increase.

The costs provided are only an estimate. Your actual costs will depend upon the surgical procedure(s) performed by your physician. Please contact us for more detailed pricing and explanations.

This website is a partial list of procedures (many other procedures are performed so please ask your surgeon or call us at 208-639-4900 if you don’t see your procedure). The out-of-pocket (cash) costs listed are not negotiable and reflect a 35% discount based on being paid in full, in advance (some procedures are not eligible for a discount).

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