Shana joined our organization with over 28 years’ experience in the health care industry. She began working in physician billing in 1992, researching insurance denials and overpayments. In time, she advanced and learned all aspects of the revenue cycle, including coding, claims submission, insurance follow-up, accounts receivable, customer service, as well as all aspects of practice management systems. Shana grew a physician billing department from handling 7 single specialty physicians to well over 150 multi-specialty providers. Due to this significant growth, as well as the advancement of technology, she has been involved in multiple implementations of new electronic medical records and practice management systems. Her exposure to a wide variety of systems has allowed her to put her creative forces to work, finding new and unique solutions to existing issues. Her solutions improve patient outcomes and satisfaction, staff workflow, as well as employee productivity.